At Ravenna, we are building the next-generation, AI-enabled internal support platform.
If you work at a company that uses Slack, chances are you’ve used a wide range of #help, #ask, or #support channels. These are places where you go to request help from your colleagues. Whether you need assistance resetting your password or finding the latest sales enablement content, these channels are critical for quickly getting the information you need so you can get back to doing what you love.
These channels are the modern help desk. They are the oil in the gears of the modern, chat-centric organization. **Behind the scenes, they need software that allows people to turn questions into trackable, assignable, and resolvable tickets. For those operating these help channels, robust performance metrics are also essential. Increasingly, they want AI to answer tickets for them and resolve their colleagues’ questions faster. Ravenna is that software platform.
The space we're targeting is typically referred to as ITSM, and it's enormous—$200 billion according to the CEO of ServiceNow, the industry leader. We have conviction that bringing AI, that actually works, to an aging and lackluster category of software is a huge opportunity. To tackle this market, we’ve partnered with some of the best investors in the business, including Khosla Ventures and Founders Co-op, along with a range of angel investors such as Guillermo Rauch (CEO of Vercel), GC (CCO of OpenAI), John Waldman (CEO of Homebase), and the founders of Zapier. Ravenna was founded by Kevin Coleman (ex AWS/YC) and Taylor Halliday (ex Zapier/YC)
If you're passionate about creating outstanding software that delights users, using cutting-edge technology, and tackling ambitious challenges, we'd love to discuss opportunities at Ravenna with you.
Competitive salary
While we are an early stage startup, we are tackling large, ambitious problems and need great people to do so. We’ve raised capital to attract the best talent offer competitive salaries.
Equity
We hire for the long term and are looking for individuals to help build this company for the ground up. If the company wins, you should win as well.
Choose your setup
You need great tools to do great work. At Ravenna, you pick your setup. Most of the team works on M3 Macbook Airs (a simply incredible machine), your you get to choose.
Unlimited PTO
Startups are a grind and time off is critical. You tell us what you need to do your best work and we are here to support you.
Customers
We are here to serve our customers. We work backwards from their needs and put them first in everything we do.
Speed
To win in this market, we must out execute the competition. Above all else, we value Speed at Ravenna.
Ownership
We need individuals who can own a problem end to end and execute with complete autonomy.
Finish
The work is not done until it is fully complete. We want people who can get the ball across the goal line.
Quality
We care deeply about the quality of product that we provide for our customers. People will pay for great software that is delightful to use.
Kindness
At Ravenna, we look for skilled professionals who are kind individuals. We spend lots of time together, and don’t tolerate assholes.