About Ravenna

If you work at a company that uses Slack, chances are you’ve used a wide range of #help, #ask, or #support channels. These are places where you go to request help from your colleagues. Whether you need assistance resetting your password or finding the latest sales enablement content, these channels are critical for quickly getting the information you need so you can get back to doing what you love.

These channels are the modern help desk. They are the oil in the gears of the modern, chat-centric organization. **Behind the scenes, they need software that allows people to turn questions into trackable, assignable, and resolvable tickets. For those operating these help channels, robust performance metrics are also essential. Increasingly, they want AI to answer tickets for them and resolve their colleagues’ questions faster. Ravenna is that software platform.

The space we're targeting is typically referred to as ITSM, and it's enormous—$200 billion according to the CEO of ServiceNow, the industry leader. We have conviction that bringing AI, that actually works, to an aging and lackluster category of software is a huge opportunity. To tackle this market, we’ve partnered with some of the best investors in the business, including Khosla Ventures and Founders Co-op, along with a range of angel investors such as Guillermo Rauch (CEO of Vercel), GC (CCO of OpenAI), John Waldman (CEO of Homebase), and the founders of Zapier. Ravenna was founded by Kevin Coleman (ex AWS/YC) and Taylor Halliday (ex Zapier/YC).

If you're passionate about creating outstanding software that delights users, using cutting-edge technology, and tackling ambitious challenges, we'd love to discuss opportunities at Ravenna with you.

About The Role

As head of design, you will work closely with our founders and engineering team to build the slickest and smoothest internal helpdesk experience. The core of your work is to work based on the voice of our customers and turn their feedback into reality with all its details. As part of this work, you will collaborate with the engineering team to plug into existing systems and APIs and coordinate the best design implementation approach.

We expect you to have ownership over everything visual in our products. It is your responsibility to get the help you need and put in motion the projects & standards you deem necessary.

We are looking for people who are thrilled by the idea of obsessing over the smallest details.

Responsibilities

• 🎨 Design and Develop: Build visually stunning and user-friendly interfaces based on our designs and brand. We expect the highest quality and the best UX & UI for our products.
• 🧑‍🤝‍🧑Team Chat Experience: Our customers experience pain in their team chat applications (Slack/Teams), and we’re here to make that experience delightful. You’ll lead the vision for this UX and interaction pattern.
• 🛠 Performance Monitoring: Push our services to be as performant as possible on the front end ensuring that any visual improvements do not come at a detriment to speed.
• 🔄 Integration: Work closely with the frontend and backend team to ensure smooth integration across the stack. You need to either implement this yourself or get the necessary help from the rest of the team.
• 🚀 Prioritization: Actively engage in our development process, responding quickly to new requirements and changing priorities. Be prepared to learn on the go and adapt to the dynamic nature of a fintech startup.